THE LYOCELL COMPANY takes its commitments to sustainability, the community and corporate responsibility very seriously.
As a transparent and accountable company, we encourage the public to send us feedback about our policies, operations and activities – and those of our suppliers and partners – so we can take action to address concerns, resolve grievances and improve our performance.
Please send your comments to Lyocell_Feedback@thelyocellcompany.com
Your comments will be treated in strict confidence and sent to the people on our team who are best suited to investigate and deal with the matter. Please provide as much detail as possible so we can address your concerns quickly and properly.
THE LYOCELL COMPANY is committed to treating all complaints fairly and in a timely way to ensure solutions are acceptable to everyone. To reach such a resolution, we ask that all parties act ethically and respectfully.
Our feedback system includes:
| • Recording comments and grievances | • Taking action to verify claims |
| • Rectifying any confirmed issues | • Replying to feedback with details of actions taken |
More Information
Products
Our lyocell fibres originate from internationally certified plantations, delivering a product that is inherently sustainable, naturally comfortable and environmentally responsible.
Our Operations
We have four production bases across China, each equipped with world-class manufacturing technologies and environmental management systems that define modern industry standards.
Sustainability
THE LYOCELL COMPANY is committed to sourcing pulp exclusively from legally compliant forests and renewable plantations, adhering to a responsible wood procurement policy at every stage.
